Graduate School of Public and Development Management

MASTER IN PRODUCTIVITY AND QUALITY MANAGEMENT MAJOR IN MICROFINANCE (MPQM-MF)

Background  

The MPQM-MF program is an interdisciplinary program based on the Baldrige framework. The Baldrige framework is an excellence-driven model which provides a holistic framework that allows organizations to assess how well they deal or manage a stakeholder-driven operating environment. By using this framework, organizations are able to identify areas and opportunities for improvement, know their areas of strengths, and identify ideas for future organizational development. 

The Baldrige framework, which considers an organization’s entire system, encompasses the following categories: leadership; strategic planning; customer focus; measurement analysis and knowledge management; workforce focus (human resource); operations focus (process management); and results. It is believed that once organizations consider these criteria, it will deliver improved value to customers and/or stakeholders, and improve the overall effectiveness and capabilities of the organization, thus contributing to its sustainability. It also promotes both organizational and personal learning.

MPMQM-MF is customized to the needs of employees of the Center for Agriculture and Rural Development- Mutually Reinforcing Institutions (CARD-MRI) and has been conducted by GSPDM in partnership with CARD-MRI Development Institute, Inc. (CMDI). It is now being implemented for the sixth batch of students. 

Objectives

At the end of the program, students should be able to:

1. Articulate a comprehensive understanding of the basic concepts, theories, approaches and techniques involved in analyzing productivity and quality and their applications;

2. Explain the value, relevance and impact of productivity and quality management systems and the benefits for the organization;

3. Apply effective, contextually sensitive principles and up-to-date total productivity and quality management tools, frameworks and approaches that will lead to sustainable total quality management and performance excellence;

4. Lead the work teams effectively and mainstream productivity and quality tools and frameworks to increase customer satisfaction and output while decreasing costs and promoting social responsibility; and

5. Conceptualize and execute an action plan by critically examining productivity and quality issues and concerns in Microfinance/Microinsurance and by identifying and implementing sound solutions.


Methodologies

MPQM-MF utilizes a combination of traditional and non-traditional learning methodologies. Through DAP’s strong orientation on adult learning process and CMDI’s Microfinance/Microinsurance capacity-building programs, the course adopts, among others, the structured learning experiences (SLEs) and on-site study/observation approaches to link theoretical knowledge and practical applications to real workplace situations of Microfinance/Microinsurance practitioners, thus broadening the student’s learning experience.


The course exposes students to various levels and dimensions of organizational life in the Microfinance/ Microinsurance institutions and its workings, as well as development projects through lectures, case studies, and actual field and agency exposure sessions. Students of the course are able to observe, learn and share best practices and have a chance to apply effective and contextually sensitive principles and skills in leading and managing their areas towards maximum performance. They are also able to articulate a development perspective within the context of Philippine realities.


Curriculum

To know more about the curriculum of MPQM-Microfinance, please contact GSPDM at 02-86312119 loc. 141.

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Development Academy of the Philippines
Graduate School of Public and Development Management
DAP Building, San Miguel Ave., Ortigas Center, Pasig City
Tel No: 8-631-2167 | 8-631-0921

Email: gspdm@dap.edu.ph

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The DAP is the National Productivity Organization in the Philippines of the Asian Productivity Organization.

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